The Trust Factor: Creating Win/Win Relationships

Program Objectives

  • Core elements of trust and how to build trust by being trustworthy
  • Identify weakening, collusive patterns of relating to others
  • View others in a way that promotes unity, trust, and goodwill
  • Four styles of communicating and influencing others
  • Three phases of interpersonal dialogue
  • Practice dialogue skills
  • Develop ability to confront poor performance and behavior problems
  • How to interact with others in ways that strengthen

Module 1:  The Trust Imperative

  • Appreciate need for collaboration in an interdependent society
  • Definition and key elements of trust
  • Evaluate consequences of high and low trust within an organization
  • Importance of being trustworthy in building trust—rate your trustworthiness
  • Receive feedback from others about your personal trustworthiness

Module 2:  Collusion

  • Dynamics of collusion
  • Identify and diagram collusive relationships
  • Write personal story of collusion
  • Evaluate consequences of collusion

Module 3:  A Change Of Heart

  • Four reasons we engage in collusion
  • Identify payoffs and prices of collusion
  • Folly of trying to get others to change
  • Two ways of being in relationships with others
  • Experience a change of heart toward others
  • Practice skill of creating safe and trusting conditions

Module 4:  Face-to-Face Communication

  • Explore role of communication in interpersonal relationships
  • Alternative ways of communicating/influencing others
  • Identify your “Native Tongue” or preferred style of communicating
  • Consequences of an absence of dialogue

Module 5:  Interpersonal Dialogue—Core Principles

  • Definition and meaning of interpersonal dialogue
  • Model and the core principles of dialogue
  • Mutuality is “Bedrock” of dialogue
  • Create pool of shared understanding
  • How to solve problems in a win-win way
  • Self-assessment of skills in interpersonal dialogue
  • Receive feedback from others regarding your dialogue skills

Module 6:  Interpersonal Dialogue—The Steps

  • Steps of dialogue
  • Practice the skills of mutuality
  • Practice various inquiry skills
  • Meaning and guidelines of advocacy
  • Identify and share your left-hand column
  • Using the skills of dialogue
  • Identify actions—Improve ability to engage in dialogue

Module 7:  Harnessing Harmful Behavior

  • Confront behavior that fails to meet your expectations
  • Importance of discipline and conformity in building trust
  • Develop a set of non-negotiables for those whom you lead
  • Practice skill of harnessing harmful behavior
  • Apply skill to back-home situations

Module 8:  Strengthening Our Relationships

  • Characteristics and consequences of co-dependency
  • Difference between responsibility for and responsibility to another
  • Learn a credo for your relationships
  • What you do that weakens others when you intend to help
  • Valuing process as a skill to strengthen others
  • Evaluate how you strengthen others in your relationships
  • How contracting can strengthen yourself and others